Privacy Statement
Elemental (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, social media channels, landing pages, and marketing content.
1. Information We Collect
We may collect the following types of information when you voluntarily provide it:
Contact information such as your name, email address, phone number, and country of residence.
Profile and preference information including Pilates interests, product preferences, and feedback.
Transaction-related information if you purchase products or register for events.
Technical information such as IP address, browser type, device information, and cookies, used for analytics and site performance.
We do not collect sensitive personal information unless you explicitly provide it.
2. How We Use Your Information
We use the information you provide to:
Send product updates, launch announcements, newsletters, and marketing communications.
Deliver requested resources such as guides, classes, events, or lead magnets.
Improve our products, services, and user experience.
Respond to enquiries and provide customer support.
Conduct analytics and performance tracking to enhance our marketing efforts.
We will only send marketing emails if you have opted in, and you may unsubscribe at any time.
3. Sharing and Disclosure
We do not sell your personal information.
We may share your information with:
Trusted service providers (e.g., email platforms, analytics tools, event systems) who support our operations.
Partners involved in delivering classes, events, or services you have registered for.
These third parties are required to protect your data and use it only for the purposes we specify.
We may also disclose information if required by law, regulation, or to protect our legal rights.
4. Cookies and Tracking Technologies
Our website and landing pages may use cookies, pixels, and similar technologies to:
Understand how users interact with our content
Improve site performance
Provide relevant advertising on external platforms
You can manage cookie preferences through your browser settings.
5. International Data Transfers
If you are located outside the region where we operate, your information may be transferred to countries with different data protection laws. We take reasonable steps to ensure your data remains protected and processed in accordance with this Privacy Statement.
6. Data Retention
We retain your information only as long as necessary for the purposes it was collected or to comply with legal obligations. You may request deletion of your personal data at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request correction or deletion
Withdraw consent for marketing communications
Request restriction of processing
Request a copy of your data
You may exercise these rights by contacting us at the email below.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
9. Changes to This Statement
We may update this Privacy Statement from time to time. The updated version will be posted on our website with the effective date.
10. Contact Us
If you have questions about this Privacy Statement or wish to manage your personal data, please contact us at:
samanthag@elementalreformer.com
